Comviva’s CPaaS solution, called Ngage, will leverage the benefits of Microsoft Cloud to make it simpler for telecom companies to offer secure, scalable, and open communication platforms to enterprises. It enables real-time communication capabilities, helping enterprises enhance and personalise their end-user customer experience seamlessly across channels.
AI capabilities in Comviva’s CPaaS
Comviva’s CPaaS full-stack platform powers both one-way and two-way communications across various messaging interfaces and protocols. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals.
Its cognitive automation and Natural Language Processing (NLP) capabilities empower enterprises to deliver enriched customer experiences by automating user interactions in a human-like language.
“We are intensely committed to delivering integrated modern customer experiences and monetisation capabilities and investing in new technologies to set ourselves up for future success,” said Manoranjan Mohapatra, chief executive officer at Comviva.
“With Comviva CPaaS, Communication Services Providers shall monetise and accelerate innovation with agility. This shall empower them to meet the growing demands of enterprises where every campaign requires personalised variations, tighter consistency across channels, and shorter turnaround times,” Mohapatra.
“We’re pleased that Comvivas’ innovative Ngage CPaaS solution takes advantage of Azure’s secure and scalable AI and natural language services. The modern digital experiences that CPaaS is delivering will enable Telcos to bring secure communication channels and services to customers,” added Marianne Roling, Vice President, Global Systems Integrators, Microsoft.
With a cloud-based delivery model, Ngage CPaaS seamlessly integrates with business applications and enables secure real-time customer interactions serving all customer engagement use cases from marketing to operations to customer service.
It enables enterprises to communicate with their end customers through the appropriate context and channels over a secure, scalable and open cloud communication platform.