“Since placing the chat limits, we have received feedback from many of you wanting a return of longer chats, so that you can both search more effectively and interact with the chat feature better,” Microsoft said in a blog post.
Microsoft increase chat conversations with Bing
The company announced that it is bringing back longer chats but they are still limited to 6 chat turns per session and expanded to 60 total chats per day. Our data shows that for the vast majority of you this will enable your natural daily use of Bing, Microsoft added.
The company also announced its intention to go further with plans to increase the daily cap to 100 total chats ‘soon’. Furthermore, normal searches will no longer count against your chat totals once the increased limit is rolled out.
Changes coming to Bing chat
Microsoft says it is going to begin testing an additional option that lets users choose the tone of the Chat. There will be three tones: Precise that will focus on shorter, more search focused answers, Balanced, and Creative that gives users longer and more chatty answers.
“The goal is to give you more control on the type of chat behaviour to best meet your needs,” the company said.
Why Microsoft imposed restrictions on Bing
Last week, Microsoft implemented limits of 5 chat turns per session and a total of 50 per day “in response to a handful of cases in which long chat sessions confused the underlying model.”
“These long and intricate chat sessions are not something we would typically find with internal testing. In fact, the very reason we are testing the new Bing in the open with a limited set of preview testers is precisely to find these atypical use cases from which we can learn and improve the product,” the company said.